FAQ
Frequently Asked Questions (FAQ)
1. Are Labionme products natural?
Yes! At Labionme, we use the finest organic and natural ingredients to create high-quality skincare products. Our formulas are carefully crafted to enhance your beauty while nourishing your skin.
2. How should I use your products?
Each product comes with specific usage instructions, which can be found in the product description. For example, our Lumineria Multi-Action Radiance Oil Serum should be applied to clean skin, morning and night, for best results.
3. What payment methods do you accept?
We accept major payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, and more.
4. Do you offer international shipping?
Currently, we ship within the United States. We are working on expanding our shipping options, so stay tuned for international availability.
5. How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary based on location, but standard shipping within the U.S. usually takes 3-7 business days. You will receive a tracking number once your order has been shipped.
6. What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you may return it within 30 days of receipt. Please visit our Returns & Refunds page for more details.
7. Are Labionme products paraben- and silicone-free?
Yes! All of our products are paraben-free, silicone-free, and free from harmful chemicals, ensuring safe and clean beauty for all skin types.
8. Are your products cruelty-free?
Absolutely! Labionme is a cruelty-free brand, and we never test our products on animals.
9. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email so you can monitor its delivery status.
10. How can I contact customer support?
You can reach us via email at info@labionme.com or through our Contact Us page. Our team is happy to assist you!